Questions about the DW App
What apps does Deutsche Welle offer?
DW offers applications for iOS and Android devices.
The DW Breaking World News app is available for Apple and Android devices.
We recommend using the latest version of the operating system.
With these apps, you can read current news and access TV, video, and audio content.
You can find more information and the free downloads here.
You can find additional apps, e.g. our Learn German app Nico's Weg and the World Heritage 360 app in the respective app stores:
The website dw.com is always shown in the wrong language. What can I do?
In the DW Breaking News app you can change the language via the settings menu at the bottom right-hand corner of the app.
I am having difficulties with the DW app. What should I do?
For suggestions or criticism regarding the app, you can write an email to [email protected]. To help our technicians to provide you with a quick and precise response, please supply the following information:
- In which country are you currently located?
Which language offer do you use in the app?
Since when does the problem occurs?
Which (mobile) device exactly do you use to access our content?
What operating system and what version is installed on it?
If you use a mobile device, please try both WiFi and mobile internet. Does this make a difference?
Are you using a firewall or ad blocker etc.? Please temporarily disable it for our site. Did that help?
Are you using a VPN tunnel for your connection? If so, please disable it. Did that help?
Please restart your device. Did that help?
What version of the DW app is installed? (You can find this in the settings within the app)
Please reinstall the app. Did that help?
Is the proxy server activated in the app (you can find the option in the menu)? Please test this option in the on and off position. Did that help? - Please briefly describe how the error occurred and send in a screenshot of the error message or how the app is displayed.
Will I have to pay for using the DW app?
Using the app is free. You may have to pay for mobile data usage depending on your contract with your mobile service provider.
Please check with your mobile service provider to learn more about the applicable mobile data rates. You may find a mobile data flat rate is often a good choice if you have regular mobile data requirements.
If you have further questions, please contact us:
[email protected]
